How ChainThat’s BPA Platform Transformed Fusion’s Operations
Embracing innovation often means challenging the status quo and seeking solutions that not only meet current demands but anticipate future needs. This is the story of Fusion, a Cyber Insurtech MGA based in Kansas City, that transformed its operations through ChainThat’s Beyond Policy Administration Platform (BPA). We spoke with Mike Cavanaugh, Chief Insurance Officer at Fusion, to gain insights into this transformative journey.
Beyond Just Getting the Job Done
Before ChainThat, Fusion used a platform that, as Mike describes, was “mediocre enough to get the job done”. While adequate for basic tasks like invoicing and data tracking, it fell short on true scalability and innovation.
“We were looking to do more than just operate,” says Mike. Fusion needed a platform that could embed advanced logic, automate complex workflows, and integrate seamlessly with their partners. ChainThat’s BPA provided the answer, allowing Fusion to “get business out there” efficiently and flexibly, enabling smoother integration across diverse partner systems.
Delivering on Efficiency and Adaptability
ChainThat’s platform has delivered substantial benefits in automation and customisation for Fusion. “We can now rely on automation for processes that would usually require manual input,” Mike explains. This shift reduces errors and accelerates decision-making, allowing Fusion to respond swiftly to market needs. Moreover, BPA’s customisable reporting and document generation allow Fusion to tailor their operations with precision, an advantage they had not experienced with traditional platforms.
A Partnership Built on Collaboration
One of the most valuable aspects of working with ChainThat has been the collaborative relationship, which Mike highlights as essential for Fusion, especially as a smaller company. “It was a collaborative process that really made a difference for us,” Mike notes. ChainThat’s team worked closely with Fusion to understand their unique requirements and delivered a solution that genuinely fit their needs. This partnership has extended beyond initial implementation, with ChainThat continuing to support Fusion’s growth and evolution.
Driving Future Innovation
The journey with ChainThat’s BPA platform has set Fusion on a path to greater efficiency, innovation, and adaptability. For MGAs, brokers, and insurers seeking a robust, forward-thinking solution, ChainThat’s BPA platform offers a compelling combination of technology and support. As Fusion’s experience demonstrates, ChainThat is more than a technology provider—it’s a partner in growth, helping clients exceed expectations in a dynamic industry.