About the role

At ChainThat, are seeking a results-driven Support Engineer II to join the team in building innovative products and solutions to revolutionise the insurance market.

Who are we?

At ChainThat, we create enterprise-grade insurance technology platforms designed to help insurance organisations unlock their full potential. With a presence in the UK, US, and India, we combine industry insights and advanced technology to develop innovative solutions that are faster, more connected, and streamlined.

Our platforms go beyond standard offerings, enabling insurers, reinsurers, MGAs, and brokers to achieve genuine agility and seamless connectivity across their ecosystems. Driven by our core purpose and commitment to excellence, we empower our clients to activate agility and embrace the future of insurance.

Job Location

• Either Gurugram or Bangalore
• Working Pattern: Shift pattern of working in client time zones

Job Responsibilities

• Triage and resolve L2 support tickets for our enterprise-grade insurance platform.
• Monitor platform health using Prometheus and Grafana and raise alerts or tickets for anomalies.
• Execute the Production Support Runbook, coordinate with client IT teams, and escalate to L3 or development as needed.
• Perform root cause analysis (RCA), contribute to post-mortems, and maintain support documentation.
• Collaborate with cross-functional teams to resolve application and infrastructure issues.
• Mentor L1 support team members on best practices to reduce escalations.

Essential Technology Skills

• 3+ years of experience in L2 support or production operations for enterprise applications.
• Candidate must be a B.Tech/BCA/MCA/BSc (any discipline)/BE (any discipline)/Graduate, with experience in technology
• Proficient in troubleshooting using SQL queries, system metrics, logs, and distributed traces using observability tools (e.g., Prometheus, Grafana, Azure Monitor).
• Strong understanding of microservices architecture and how to support containerized applications.
• Hands-on experience with Azure services including AKS, Azure PostgreSQL, and Blob Storage.
• Competent in at least one scripting (Python, Bash, PowerShell, etc.).
• Familiarity with incident and change management tools such as JIRA.
• Understanding of DevOps and CI/CD pipelines.

Desirable Qualifications and Skills

Technical

• Troubleshoot across the full technology stack: Angular UI, Spring Boot/.NET backend, PostgreSQL, and Azure Blob storage.
• Investigate inter-service failures or performance issues across service mesh (Istio) and API Gateway (Apigee) layers.
• Provide event tracing and troubleshooting for services using Apache Kafka and Apache Camel connectors.
• Assist in Camunda BPMN and DMN workflow issue triage and process engine validation.

Non-Technical

• Experience supporting US-based clients.
• Experience in mentoring or leading support teams

Our promise to you

At ChainThat, you’ll join a team of experts passionate about reshaping the insurance landscape. Our inclusive, supportive, and dynamic work environment encourages collaboration and values diverse perspectives.

We are proud to champion innovation, foster professional growth, and make a meaningful impact on the global insurance market. As an equal opportunity employer, we invite you to be part of our journey to transform the industry through cutting-edge technology and forward-thinking solutions. Together, let’s activate agility and build the future of insurance.

Please send your resume and details at recruitment@chainthat.com